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Privacy Policy

Your privacy matters to us. This page explains, in plain English, what information Tidy Loco collects, how we use it, and the choices and rights you have.

Effective date: August 18, 2026  •  Last updated: August 18, 2026

Tidy Loco (“Tidy Loco,” “we,” “us,” or “our”) is a locally owned cleaning company serving Orange County, California. This Privacy Policy describes how we collect, use, share, and protect information about you when you visit tidyloco.com (the “Site”), request a quote, or use our cleaning services (together, the “Services”). By using our Site or Services, you agree to the practices described here.

1. Information we collect

Information you give us

We collect the information you choose to share when you contact us or request a quote. This typically includes:

  • Contact details such as your name, phone number, and email address.
  • Service details such as your city or service area, the type of cleaning you need, how often you want service, and the size or condition of the space.
  • Property access details you provide so we can perform the service (for example, your address, entry instructions, or parking notes).
  • Messages and preferences you include in the quote form, texts, emails, or phone calls.
  • Payment-related information if you become a customer. Payments are handled by third-party payment processors; we do not store full card numbers on our Site.

Information we collect automatically

When you visit the Site, some information may be collected automatically by us or our providers, such as your device type, browser, general location (from your IP address), the pages you view, and how you arrived at the Site. This helps us keep the Site working and understand what visitors find useful. See “Cookies and analytics” below.

Information from third parties

If you contact us through a third-party tool (for example, a scheduling app, a form service, or a social media page), we may receive the information you submit there so we can respond to you.

2. How we use your information

We use the information we collect to:

  • Respond to your inquiries and provide free quotes;
  • Schedule, perform, and manage your cleaning services;
  • Communicate with you by phone, text, or email about your request, appointment, or account;
  • Send service updates, reminders, and (if you opt in) occasional offers;
  • Improve our Site, services, and customer experience;
  • Keep our business and customers safe, prevent fraud, and enforce our terms; and
  • Comply with legal obligations.

3. Text messaging (SMS)

We offer the option to reach us, and for us to reach you, by text message. If you text us or opt in to text updates:

  • You consent to receive text messages from Tidy Loco at the phone number you provide, including messages about your quote, scheduling, and service.
  • Message frequency varies. Message and data rates may apply depending on your mobile plan.
  • You can opt out at any time by replying STOP, and you can get help by replying HELP. After you reply STOP, we may send one confirmation message.
  • We do not sell or share your phone number or SMS opt-in with third parties for their own marketing.

Consenting to text messages is never a condition of purchasing any service.

4. How we share information

We do not sell your personal information. We share information only in these limited situations:

  • Service providers. We use trusted vendors to run our business, for example website hosting, form and email delivery, scheduling, and payment processing. They may access information only to perform work on our behalf.
  • Our cleaning team. Our uniformed, background-checked staff receive the details needed to complete your service (such as your address and access instructions).
  • Legal and safety reasons. We may disclose information if required by law, or to protect the rights, property, or safety of Tidy Loco, our customers, or others.
  • Business transfers. If our business is sold or reorganized, information may be transferred as part of that transaction.

5. Cookies and analytics

Our Site may use cookies and similar technologies to remember your preferences, keep the Site secure, and understand how it is used. We may also use analytics tools that collect usage information. You can control cookies through your browser settings; blocking some cookies may affect how the Site works. Our Site also loads fonts from Google Fonts, which may receive your IP address as part of delivering those files.

6. Data retention

We keep personal information for as long as needed to provide our Services, maintain our business records, resolve disputes, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please contact us right away if you believe your information has been compromised.

8. Your privacy choices and rights

You can:

  • Ask us to update or correct your information;
  • Opt out of marketing texts or emails at any time (reply STOP to texts, or use the unsubscribe option in emails); and
  • Ask us what personal information we hold about you, or ask us to delete it.

For California residents

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

  • Know what personal information we collect, use, and disclose;
  • Access a copy of the personal information we hold about you;
  • Correct inaccurate personal information;
  • Delete personal information, subject to certain exceptions; and
  • Opt out of the “sale” or “sharing” of personal information. We do not sell or share your personal information as those terms are defined under California law.

You will not be discriminated against for exercising any of these rights. To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Children's privacy

Our Site and Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-party links

Our Site may link to third-party websites or services (such as social media pages or a scheduling tool). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be highlighted on the Site. Your continued use of the Site or Services after an update means you accept the revised policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, or if you want to exercise a privacy right, reach out any time:

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